There are several customers of Panara on whose computers
I have installed and configured our software and given
‘on-site’ technical support and training without ever going near
their practices. In fact in 2 cases I have never even visited the
towns let alone met the customers.
Not long ago this would have seemed impractical given the slow
rate of broadband rollout in Ireland.
Back then I used to need to make at least one and, depending
upon how people were coping, up to several visits, invariably
involving more time wasted driving than working on-site.
This transformation in work-practice has been made possible
by the combination of remote desktop software and
broadband internet.
In simple terms what this software does is to enable the helper
to control over the internet the keyboard and mouse of the
computer of the person he is helping and to see what is
on that computer’s screen.
All the while the person being helped can see what the helper
is doing. The person being helped remains in overall
control, everything the helper does is visible to him and he can
bring the session to an end when he chooses.
So now training can be given in bite sized chunks rather than
setting aside a day and expecting people to maintain
concentration for long stretches.
For me it means that I can download the software to the client,
install and configure it and check that everything is set up
properly without having to go on the road.
It should to be pointed out however that all remote desktop
software products are not equal in terms of features, speed
and reliability.
I tried several before settling on Teamviewer. This was actually
recommended to me by a dentist using Panara and in my
opinion is superior to anything else I’ve come across.
It’s not the cheapest unless you use it for non-commercial
purposes in which case it’s free.
Please note that clients of Panara do not need to purchase
a Teamviewer licence to receive support from us. Our
Teamviewer licence covers this situation.