Yes, it’s Teamviewer again today!
Because this week they’ve announced the release of version 5.
The main attraction of this for me is that it promises to support VOIP, which would complete the remote support package as far as I’m concerned.
Currently it’s common to talk over the phone during a session in order to ask questions, give answers etc so it would be good not to have to do this anymore.
And Teamviewer are promising dial-in numbers for many countries for people without a voip set so that they can use a phone as a substitute.
As a lot of practices here would be in that situation I’d like to see such a number for Ireland before making up my mind on upgrading.
Another factor of course would be if carrying audio as well as video had an adverse effect on the currently excellent spped of the service. A trial of the new version should answer that one though.
Finally, of course there’s the cost. Having purchased a premium licence in mid September I missed out on a free upgrade by less than two weeks. That’s the problem with deadlines, thresholds etc, it’s more unpleasant when you find yourself just on the wrong side of one.
Still Teamviewer were good enough to offer me a special discount of 50% on the upgrade fee when I asked. Good PR on their part and it made me feel good for having asked.