Sending appointment reminders to an entire day’s list takes only a few clicks.
Many practices however like to have confirmation that the patient will attend and so, often phone the patient as well.
However with 2-way texting in Panara you can now automate patient confirmations.
First send out appointment reminders to the list in the usual way.
Include a request that the patient text back ‘y’ or ‘yes’ to confirm that they will attend.
If the patient texts back as requested then the reminder bell..
..will be overlaid by a confirmation tick automatically.
If they text back anything else then the message gets routed to the SMS inbox where it can be handled easily.